Terms & Conditions
We believe strongly in conducting our business in the most professional, ethical and transparent way possible.
So, if you’d like to check out the important ‘legal stuff’ that comes in to force when you choose to work with us, here it all is, written in the most clear, concise and simple terms possible. No legal jargon here!
1. Definitions
In these Terms and Conditions:
- “Housework” describes MyHome Home Cleaning
- “Housework Regular Customer” means a Housework customer who has booked a minimum of four cleans
- “Housework One-Off Customer” means a Housework customer who has booked between one and three cleans
- “Booking” and “Bookings” means the use of one of our services on one particular occasion.
2. Applications
Whenever you make a “Booking” for any of our MyHome services, you do so based on these Terms and Conditions only, to the exclusion of any other terms and conditions, whether they may be in writing in or verbal.
No alterations will be made to the Terms and Conditions valid unless these are detailed in a letter signed by an authorised signatory on behalf of the company.
3. Pricing and Payment Terms
3a. Price changes/GST
All our prices are subject to change and are currently subject to GST at 10%. If we need to change our pricing, we’ll make sure you are given 30 days notice.
3b. Payment method
If you use either our “Housework Regular Clean” service, or our “Housework One-Off Clean” service, you can choose to pay by debit or credit card.
3c. Payment timing
Payment should be made to MyHome immediately on completion of the service provided.
4. Cancellation / Non Delivery of Services
4a. Customer cancellation / Non-attendance
Housework Regular Clean cancellation.
“Housework Regular Clean” prices are set lower than “Housework One-Off Clean” prices on the basis that at least four cleans will be booked and provided.
If for any reason you decide to cancel that service before the four cleans have taken place, those cleans which have taken place will be charged at the full “Housework One Off Clean” rate.
After the initial four cleans have taken place, you may cancel further cleans. However cancellations with less than 24 hours notice will results in the full charge being made.
For cancellations between 24 hours and 48 hours notice, a 50% charge will be made.
Housework One-Off Clean cancellation.
If you decide to cancel a “Housework One Off Clean” service with less than 24 hours notice, you will be charged at the full rate. For cancellations between 24 hours and 48 hours notice, a 50% charge will be made.
If for any reason we (MyHome) are unable to gain access to your property, as a result of you not making reasonable arrangements for access, a full cancellation fee will be charged.
4b. MyHome cancellation / Non-attendance
We (MyHome) will not be liable for any delay to, or cancellation of, the services we provide you, as a result of circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus).
In such circumstances we (MyHome) will do everything we can to arrange an alternative time suitable to both you and us (MyHome) to provide our services.
If for any reason we (MyHome) fail to carry out an agreed service due to circumstances within our control, our liability will be limited to providing you with the agreed service at no additional charge, and at an alternative time that is acceptable to both you and us (MyHome).
In no event will we (MyHome) be held liable for any other losses, including loss of profit or consequential loss.
5. Working Conditions
5a. Health and safety
Staff safety is very important to us (MyHome) and for that reason, our employees are instructed not to enter any environment that they consider to be unsafe, dangerous to their health, or inoperable for any reason. Instead they are instructed to withdraw from the premises and to report the problem to us (MyHome) immediately.
Should this happen, you will be charged 100% of the cost of the “Booking”. If the service is rescheduled (after the environment has been rendered safe), you will be charged an additional fee equivalent to 50% of the cost of the original “Booking”.
5b. Equal opportunities
MyHome International Services Pty Ltd is an Equal Opportunities Employer.
We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.
6. Use Of Customer’s Equipment
Our staff are strictly instructed not to use any of your personal equipment while in your home unless previously agreed with you.
However, by making a “Booking” with us (MyHome) you agree to permit our (MyHome) staff members to use the telephone ONLY to call the Customer Service team on a local number if necessary.
7. Liability
7a. Key holding
At MyHome, we take the security of your home very seriously. For that reason, we undertake stringent measures to provide absolute security for your keys at all times.
However, in the unlikely event of any keys being lost by us (MyHome), we will make appropriate arrangements as soon as reasonably possible. We (MyHome) shall not be liable for any loss or damage as a result of a delay caused by you.
7b. Liability for death or personal injury
Nothing in this contract shall limit or exclude us (MyHome) liability for death or personal injury caused by negligence.
8. Complaints
In the unlikely event that you are dissatisfied with the service you have received from us (MyHome), you should contact the MyHome Customer Service team within 48 hours.
We (MyHome) will then do whatever we can to ensure that all your concerns, and complaint, are resolved quickly, amicably and to your complete satisfaction.
9. Compensation
9a. Housework
Damage to/ Loss of Property.
In the unlikely event that you experience damage or loss as a result of negligence, our (MyHome) liability shall be limited (at our discretion) to the repair or the replacement cost of the item, taking into account its age and condition.
However, we (MyHome) shall not, in any event, be liable for any loss of profit or consequential loss.
9b. Claiming compensation
If for any reason you need to make a claim for compensation, you must notify our Customer Service team as soon as possible and in any event within 48 hours of the damage occurring.
10. Use Of Customer Information
The information you give us (MyHome) will be held and used by us to perform the business for which we are registered.
This may include sending you details of MyHome offers and services that may be of interest to you. See our Privacy Policy for full details.
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